Last updated: April 7, 2026
These Terms and Conditions (“Terms”) govern your access to and use of https://wilmingtonmovingservice.com (the “Website”) and the moving and related services (the “Services”) provided by Miracle Movers – Wilmington (“Company,” “we,” “us,” or “our”). By accessing the Website or using our Services, you agree to be legally bound by these Terms.
1. Use of the Website
You must be at least 18 years old and legally capable of entering into binding contracts to use the Website or book our Services.
You agree to provide accurate, current, and complete information when requesting quotes, making bookings, or submitting any forms on the Website. You are responsible for keeping your account details and contact information confidential and for all activities conducted under your name or contact details.
We reserve the right to refuse access to the Website, decline services, or cancel any booking at our sole discretion if we believe these Terms have been violated or the Website/Services are being misused.
2. Quotes, Estimates, and Bookings
All quotes and estimates are based on the information you provide, including inventory details, property access conditions, distance, and any special requirements you disclose.
Quotes and estimates are approximate and not guaranteed. Final charges may be adjusted if the actual move differs significantly from the information originally supplied. You will be charged based on the Services actually performed.
Some bookings may require a deposit or payment authorization. Specific payment, cancellation, and booking conditions will be outlined in your booking confirmation or separate agreement. You are responsible for carefully reviewing all documents and notifying us immediately of any errors or changes.
3. Customer Responsibilities
By booking our Services, you agree to:
Have all items properly packed and ready for loading before the moving crew arrives (unless packing services were explicitly booked).
Provide safe, clear access to pickup and delivery locations, including elevators, stairs, entrances, and parking. You are responsible for obtaining any required permits or approvals.
Notify us in advance of any fragile, valuable, oversized, or specialty items that require special handling.
Comply with all applicable laws, regulations, and building policies related to the move.
Confirm that you own the goods being moved or have full legal authority from the owner to arrange the transportation.
4. Excluded and Prohibited Items
We reserve the right to refuse transport of the following items:
Hazardous, flammable, explosive, or dangerous materials.
Illegal substances or any items prohibited by law.
Perishable food, live animals, or plants, unless we have explicitly agreed in writing prior to the move.
If prohibited items are included without our prior written approval, you will be fully responsible for any resulting loss, damage, fines, or legal consequences.
5. Payment Terms
Payment terms will be specified in your estimate or booking confirmation. Unless otherwise agreed, a deposit is required prior to the move, with the balance due upon completion of services.
Additional charges may apply for services or conditions not included in the original quote, such as extra labor, stair carries, waiting time, or changes to the move details.
Late payments may incur fees, and we may, to the extent permitted by law, retain your goods until full payment is received.
6. Cancellations and Rescheduling
Cancellations and rescheduling are subject to the notice periods and fees outlined in your booking confirmation or our current cancellation policy.
Insufficient notice may result in forfeiture of all or part of your deposit and charges for any costs already incurred.
We may need to postpone, reschedule, or cancel a move due to circumstances beyond our control (such as severe weather or unsafe conditions). In such cases, we will notify you promptly and make reasonable efforts to find an alternative date.
7. Liability for Loss or Damage
Our liability for loss or damage to your goods is limited as permitted by applicable law and as specified in your estimate, bill of lading, or other moving documents.
You must inspect your goods upon delivery and note any visible damage on the delivery paperwork. Hidden damage must be reported to us in writing within the timeframe specified in your documents.
Compensation limits depend on the valuation/protection option you selected. Optional extra coverage may be available for an additional fee. We are not liable for damage caused by events beyond our control or pre-existing conditions in your items.
8. Limitation of Liability
To the fullest extent permitted by law:
We are not liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, business interruption, or goodwill.
Our maximum liability for any claim will not exceed the total amount you paid to Miracle Movers – Wilmington for the specific Service giving rise to the claim.
Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law.
9. Intellectual Property
All content on https://wilmingtonmovingservice.com, including text, graphics, logos, images, and software, is the property of Miracle Movers – Wilmington or its licensors and is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from any part of the Website without our prior written permission.
10. Privacy
Your use of the Website and Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using https://wilmingtonmovingservice.com, you confirm that you have read and agree to our Privacy Policy.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of the state in which Miracle Movers – Wilmington has its principal place of business, without regard to conflict of law rules.
Any disputes arising from these Terms or our Services should first be attempted to be resolved informally by contacting us at [email protected] or . If informal resolution fails, disputes must be brought exclusively in the state or federal courts located in or serving our principal business location, and you consent to the jurisdiction and venue of those courts.
12. Changes to These Terms
We may update these Terms periodically. The revised version will be posted on https://wilmingtonmovingservice.com with a new “Last updated” date. Your continued use of the Website or Services after changes take effect constitutes your acceptance of the updated Terms.
13. Contact Information
If you have any questions about these Terms, please contact us:
Via the contact form on https://wilmingtonmovingservice.com
By email: [email protected]